Privacy Policy
Privacy Policy
We understand the importance of your personal information. This Privacy Policy explains how American Lemon Law Group, LLP (“we,” “us,” “our,” or “ALLG”) collects and uses personal information. By using our website, www.refundyourlemon.com (the “website”), as well as any ALLG website or mobile app that displays this statement, you are accepting the practices described in this policy.
1. Information We Collect
We may collect the information you provide to us directly, such as when you subscribe to our mailing list, register for an event, contact us by letter, contact us by phone, contact us by e-mail, respond to an online advertisement, or submit an inquiry on our website, as well as information well collect automatically through the use of cookies and similar technologies during your interactions with our website. ALLG also contracts with certain professional firms to provide us with information. ALLG uses this information in its legal practice. For more information on our use of cookies, please see the Cookies & Similar Technologies section of this privacy statement.
The following table identifies the categories and sources of personal information we collect:
Categories of Personal Information | Sources of Personal Information |
Identifiers. (such as name, postal address, email address, screen name, and telephone number). | We collect this information from our users, customers, and business partners. We also generate identifiers internally. |
Protected classifications (such as race, religion, sexual orientation, gender identity, gender expression, age). | We collect this information from our users and business partners. |
Commercial information, (such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies). | We collect this information from our customers and generate it internally during transactions with our customers. |
Biometric information (such as hair color, eye color, fingerprints, height, retina scans, facial recognition, voice, and other biometric data). | We don’t collect this data. |
Electronic network activity information (such as browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. | We collect this information from our users and customers. |
Geolocation data | We don’t collect this data. |
Audio, electronic, visual, thermal, olfactory, or similar information | We don’t collect this data. |
Professional or employment-related information | We collect this information from our customers and business partners. |
Education information | We don’t collect this data. |
Inferences | We don’t collect this data. |
2. Information We Use
- Respond to your inquiries.
- Send you alerts or other newsletters that you have requested, or that we think may be of interest to you.
- Send you other marketing or promotional information related to ALLG, including news about our attorneys, practice groups and events.
- Send you service announcements or other administrative messages relating to our website or your relationship with ALLG.
- Improve the website and our communications with you.
- Comply with our legal obligations, to enforce our website terms and other policies, and to prevent fraud.
- With our vendors, which work with us to provide services on our behalf.
- With third parties as part of a merger, acquisition or other corporate transaction.
- As required by law or to bring a legal action.
- With your consent.
3. Security
We follow generally accepted industry standards that are designed to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
4. Cookies
We use Google Analytics to collect information about your interaction with our website. For example, we use cookies to count the number of unique visitors to a web page and to develop other statistics about the use of the website. You can opt-out of Google analytics, here: http://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).
A cookie is a small text file that is placed on your device to store information. This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well, including your IP address, clickstream patterns; and dates and times that you access a website.
We use cookies and similar technologies to collect information about your interaction with our website. For example, we use cookies to count the number of unique visitors to a web page and to develop other statistics about the use of the website.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the website may not function properly or may be slower if you refuse cookies.
We use cookies provided by Google Analytics to collect statistical information about the use of the website. You can opt-out of Google analytics, here: http://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on). We also use Google Ads, SEOMoz and Keyword Hero to provide services, in the course of which they also collect certain information of our website visitors.
We do not respond to Do Not Track signals.
5. Sharing
We do not sell your personal information to any person or entity.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
6. Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
7. Your California Privacy Rights
- Right to Know About Personal Information Collected, Used, Disclosed, or Shared – California consumers have the right to request that the Company disclose what personal information it has collected, used, disclosed, and sold over the 12-month period preceding the Company’s receipt of such a request. This information is contained in Section 1 above.
- Right to Access – The right to know the categories of third parties with whom we’ve shared personal information (See Section 1 above).
- Right to Request Deletion of Personal Information – California consumers have the right to request the deletion of their personal information collected or maintained by the Company.
- Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights – California consumers have the right to not be discriminated against because the consumer exercised any of the consumer’s rights under the CCPA. That means that the company may not deny goods or services to the consumer, charge different rates for goods or services, or provide a different level or quality of goods or services if the consumer chooses to exercise their rights under the CCPA (unless the different rate or different level or quality is reasonably related to the value to the business of the consumer’s data).
- Making a Request: California residents may submit an individual rights by either calling ALLG at 877-311-1133 or sending an email to optout@allgteam.com.
- Verifiable Consumer Request: Before ALLG can process a request to delete or provide a copy of your data, ALLG will ask for your personal information to verify control of the accounts (or the account you are authorized to access). The verification process is based on a two (2) factor authentication method.
- Time to Respond: ALLG will acknowledge a request within 15 days of receipt of a request. A verified request will be fulfilled within 45 days of receipt of any such request. Prior to deleting or releasing any information, ALLG will need to verify the requestor is authorized to have the information deleted or to receive the information.
- Receiving data: You can ask for the specific pieces of personal information that ALLG collects about you, categories of personal information ALLG collects about you and categories of third parties that collect the personal information.
- Deleting data: You may submit a request to delete your personal information at any time through the phone number or email address above.
- Authorized Agent: Third parties submitting a request on behalf of individuals will be required to submit a Power of Attorney or a Written Consent which must be verified through ALLG’s certification process.
- Parent/Guardian: Parents and legal guardians will be required to submit a consent form certifying their authority to make the request under penalty of perjury.
8. Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up to date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you have any questions regarding this privacy policy, you should contact us immediately via telephone at 1-877-311-1133 or via mail Attn: Privacy Team, 350 S. Figueroa St., Suite 504, Los Angeles, CA 90071.
Last Updated: March 2023